VOLUNTEER PERSONNEL POLICIES

CONFLICT RESOLUTION

It is Girl Scouts of Western Ohio's policy to resolve volunteer conflicts in an equitable manner consistent with the council policies and practices. It is further the policy to encourage problem-solving by the parties most directly involved in a situation whenever possible.

When a disagreement arises, the volunteer is responsible for meeting with the parent, volunteer or staff member involved in the situation to resolve the problem.

1. Start with a focus on how the situation affects the volunteers’ work with girls.

2. Each person states their concern and asks the other person if she/he understands the concern or has a different perspective.

3. Both parties will try to reach an understanding of the other’s perspective. Identify options for a middle ground.

4. Discuss ideas for resolving the situation, so that both parties needs are met.

5. Agree on a solution.

6. Set a time period for testing the solution and touch base at the end of that time to discuss effectiveness of solution.

If the volunteers are not able to reach a satisfactory solution, the following steps should be taken:

1. Meet with the next level manager, often the service unit manager or program consultant to resolve the problem.

2. If the problem is still not resolved, the field team manager will involve the service delivery manager.

3. If the problem still remains, it will be discussed with the regional director.

4. Issues that can not be resolved at the regional level may be forwarded to the CEO or her designee for additional guidance.  The decision of the CEO will be final.