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ORGANIZATIONAL SURVEY OF CULTURE & SERVICES
GIRL SCOUT
VOLUNTEER FINDINGS
Girl Scouts of Western Ohio is
working to provide the supports and services needed to
prepare leaders to be successful with girls. We started this
process by getting feedback from volunteers. In August -
September, 2007, the Organizational Survey of Culture and
Services was distributed by U.S. mail and e-mail to a random
sample of volunteers in the four merging west Ohio councils:
Appleseed Ridge, Buckeye Trails, Great Rives and Maumee
Valley. Phone follow-up resulted in 330 total
responding volunteers (62% response rate). The survey
research asked two major questions, as follows:
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What is most IMPORTANT as
you think about your future activities with Girl Scouts
in West Ohio?
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What is most TRUE in your
past experience with ONE of the four pre-merger Girl
Scout councils?
What is MOST IMPORTANT to
Volunteers?
At least 95% of volunteers named 5 of top 10 as
“mostly/extremely” important:
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Focus on girls’ growth
(mission).
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Focus on girls’ needs,
interests, etc. in Girl Scout activities.
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That those involved,
including themselves, have fun.
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That they have the
skills to work effectively with girls.
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That they have timely
information.
At least 90% of volunteers
named 5 of top 10 as “mostly/extremely” important:
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That information
clearly explains what is expected.
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That there are enough
volunteers to accomplish goals and objectives.
-
That they have
efficient access to needed information.
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Being well-trained
for what is expected of them.
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Having program
resources available (overall) when & where they are
needed.
What is MOST TRUE for
Volunteers?
At least 80% of volunteers named 6 conditions as “‘mostly/
extremely” true:
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Those involved, including
themselves, have fun.
-
They have the skills to
work effectively with girls.
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They feel like they can
make a difference.
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Focus on girls’ growth
(mission).
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They have the skills to
work effectively with adults.
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Activities meet the
needs, interests, concerns and wishes of girls.
Where are Importance/Truth
GAPS?
The following are highly important to volunteers but,
there are “gaps” (≥ 20%) with what is mostly/extremely true:
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Access to timely
information that clearly explains what is expected.
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Having enough volunteers
to accomplish goals and objectives.
-
Overall availability of
program resources when and where they are needed.
-
Efficiency and effectiveness
of methods used to offer the Girl Scout program to
girls.
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Effectiveness and
efficiency of community relationships - more meaningful
roles played in the community, improved family
relationships and increased financial support.
-
Efficiency and
effectiveness of governance, service delivery and
program delivery methods - better use of volunteers’
time, more voices being heard and opportunities for
input/feedback.
What action is needed?
Girl Scouts of Western Ohio will work to ensure the
continuance of the highly important conditions that exist,
including:
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Focus on Mission and the
Girl Scout program design, including attention to girls’
interests/needs, girl/adult partnerships and fun
activities
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Selection and placement of
adults with skills to work with girls and adults.
In addition Girl Scouts of
Western Ohio will work together to ensure the above
identified GAP areas are addressed in the work we do.
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