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SERVICE TEAM INFORMATION

The volunteer service unit manager assumes the key administrative responsibility of Girl Scouting within the service unit. She/he works within policies, standards and procedures set by Girl Scouts of the U.S.A. and Girl Scouts of Western Ohio. The service team is a group of administrative volunteer staff appointed by paid staff and the volunteer service unit manager to support the delivery of services in the service unit. All appointments are for a one-year term, however based on the successful completion of the volunteer position those appointed may be eligible for reappointment. All service team members are required to attend position training.

SERVICE TEAM POSITIONS

SERVICE UNIT MANAGER

The service unit manager provides the leadership and management of the service unit, ensuring delivery of the Girl Scout program to girls. Effective communication, delegation, and teamwork will help each member of the service team to complete their assigned accountabilities, ensuring that services are extended to girl and adult members.

MEMBERSHIP RECRUITER

The membership recruiter is responsible for year-round recruitment of new girls and adults into the organization. As the first person the potential volunteer meets, the membership recruiter will educate the volunteer about the volunteer position, the application process, facilitate an interview and ensure the volunteer is connected to the service unit. Recruitment of girls and adults should include all pathways and occur in a variety of locations including local business, schools, and other community resources.

SERVICE UNIT REGISTRAR

The service unit registrar coordinates the annual membership registration of all girl and adult Girl Scout members registering within a service unit,
by performing the technical tasks needed to process and transmit the membership registrations from a specific service unit to the Girl Scout Center.

PROGRAM CONSULTANT

The program consultant provides program assistance and support to Girl Scout volunteers, especially troop leaders, in order to ensure the Girl Scout program is effectively delivered to meet the needs and interests of girls and to support girls’ growth towards the council goals. This includes being a resource, addressing girl related issues, and facilitating networking and enrichment opportunities.

NEW LEADER CONSULTANT

The new leader consultant works closely with the program consultant to ensure new leaders feel supported in the service unit and are prepared to deliver the Girl Scout program. The new leader consultant manages the mentor process by recruiting, matching mentors with new leaders, and ensuring new leaders are oriented to the service unit.

TRAINING CONSULTANT

The training consultant assists Girl Scout volunteers by facilitating follow-up discussions to required training, facilitating enrichments opportunities, and assessing training needs of the service unit that will enhance the delivery of the Girl Scout program. The training consultant also reinforces the six month training policy and helps to ensure training compliance of the volunteers within the service unit by reviewing training history and assisting in registering for courses.

FAMILY PARTNERSHIP CHAIR

The family partnership chair will collaborate with the fund development specialist, all service team members and troop leaders to create and carry out a comprehensive, year-round family partnership campaign plan for their service unit to ensure all volunteers and parents have the opportunity to contribute to the campaign and ensure the girls have the support and resources they need to actively participate in the program.

COMMUNICATION CONSULTANT

The communication consultant will ensure information is shared regarding Girl Scouting with the community including information to local newspapers, and community groups. The communication consultant is also responsible for ensuring information is distributed within the service unit through a variety of methods including e-mail and service unit websites.

COOKIE CONSULTANT

The cookie consultant coordinates the annual cookie sale within the service unit to ensure all girls have the opportunity to grow as a result of participating in the sale. The cookie consultant trains troop cookie managers to prepare them for the sale and provides troops with information and program support regarding the sale. Other responsibilities include problem solving with troop cookie managers and leaders, accepting the delivery of wards and distributing awards to troops.

FALL PRODUCT CONSULTANT

The fall product consultant coordinates the sale in the service unit, provides programmatic support regarding the sale to troop leaders and distributes awards to troops.

OTHER SERVICE TEAM POSITIONS

Based on the needs of the service unit as determined by service unit assessments and plans, there may be additional volunteer positions established to support troop leaders and girls. These service team positions are managed and supported directly by the service unit manager. Some of the positions that may be included in a
service unit are the following:

• Events Chair- Coordinate service unit events ensuring girls are involved in the planning and implementation.

• Financial Consultant – Maintain financial records of the service unit, including financial reporting, maintain service unit checkbook, and act as co-signer on account. The financial consultant also ensures troop leaders complete and turn in troop financial reports and may provide training on how to maintain troop financial records.

• Recognitions Chair – Ensures service unit participates in Council sponsored and GSUSA recognitions by educating volunteers on awards, soliciting nominations and completing appropriate paperwork. The recognitions chair also coordinates recognitions at the service unit level on a year round basis for troop leaders, administrative volunteers, and girls.